About

A life-long design nerd, I taught myself to code and design websites when I was 11 years old, a hobby I immersed myself in throughout my teen years. I also tried my hand at print, designing layouts for my high school’s literary magazine.

I pursued my passion in college, earning a Bachelor of Fine Arts from the University of North Carolina at Charlotte with concentrations in Graphic Design and Digital Media, and a minor in Art History.

These days, I work in e-commerce, providing visual strategy guidance to brands, and developing imagery for product detail page galleries and enhanced brand content.

Experience
 

Design Lead

Marketplace Ignition
Seattle, WA

Nov 2017 – current

I develop imagery and advise on design best practices for e-commerce, including Amazon product listings and enhanced content. My role includes asset intake, client advisement, photo retouching, vector illustration, and image compositing. In addition, I create design client-facing materials and presentations, and coordinate and assign work to design freelancers.


Production Design Lead

Shutterfly, Inc.
Fort Mill, SC

Jan 2016–Jul 2017

As a member of the department's leadership team, I assisted with tracking and reporting performance metrics for the department. I continued to process orders on an as-needed basis, but I primarily worked on projects that drove process improvements for the team. I was involved with intra- and inter-departmental audits to help maintain procedural consistency, and I reviewed all refunds issued by the department on a weekly basis.

I also served as Floor Training Coordinator for the department across all three sites, developing training materials to help coaches review live orders processed by trainees to make sure they are following brand standards and stationery etiquette guidelines. I also oversaw the sessions as they took place, and made daily reports to supervisors regarding trainee progress.


Interim Production Design Supervisor

Shutterfly, Inc.
Fort Mill, SC

Aug 2016–Nov 2016

As a temporary fill-in for one of the team supervisors, I was responsible for fifteen on-site direct reports, handling all of their performance metrics, scheduling requests, one-on-one meetings, and other day-to-day needs. This position was performed in conjunction with my Lead duties.


Senior Production Designer/
interim lead

Shutterfly, Inc.
Fort Mill, SC

Aug 2015–Jan 2016

Responsible for performance reporting and reprint disputes for contractors across three sites. Point of contact for procedural questions and escalations. Processed orders and advanced customization requests as needed.


Production Designer

Shutterfly, Inc.
Fort Mill, SC

Oct 2013–Aug 2015

I processed customer orders for Shutterfly's Tiny Prints and Wedding Paper Divas brands, which involved proofreading, typesetting, checking image quality, editing photos as needed, making advanced customizations and custom layouts by request, and interacting with customers daily via both telephone and email. I helped with front- and back-end QA testing for products on both sites, served as a liaison to the Customer Care team, authored Help Center articles for both brands, and was a trainee evaluator for new hires.


Freelance Graphic Designer

Self-employed
Charlotte, NC

2002–2005, 2011–2014

I created websites, branding, and promotional printed materials for several local businesses, a performing arts troupe, and a variety of local artists and business people.

 


Graphic Design Intern

Charlotte Symphony
Charlotte, NC

Jan 2013–May 2013

Under the guidance of the creative team at the Symphony, I laid out text and photos for symphony performances, overhauled the design of the future season’s programs, and created a promotional slideshow to promote the upcoming season.

 


Junior Graphic Designer


DataTech Ventures
Charlotte, NC

May 2005–Sept 2007

My primary task was to customize affiliate theater websites and create graphics for web advertisements. I also retouched photos for print ads, designed a full line of retail merchandise, created trade show displays, and trained new designers in the department. In 2007, I was made design lead on one of the company’s social networking sites and led the site’s redesign.

 

Education
 

The University of North Carolina at Charlotte

Bachelor of Fine Arts
Graphic Design, Digital Media

Class of 2013

I attended UNC Charlotte from 1999–2004, primarily studying Graphic Design and Photography. I returned to the school in 2011, completing my degree in 2013.

I earned a Bachelor of Fine Arts (BFA) with double concentrations in Graphic Design and Digital Media, and a minor in Art History.


Foreign Studies
in Central Europe

May 2012–Jun 2012

I spent five weeks with a group of teachers and students from UNC Charlotte's College of Arts + Architecture traveling to Germany, Austria, Slovakia, Hungary, Poland, and the Czech Republic where I studied architecture and assisted in teaching Digital Photography.


Affiliations

National Society of Collegiate Scholars
Pinnacle Honor Society
Omicron Delta Kappa Leadership Honor Society
Phi Beta Delta Honor Society, Mu Chapter
AIGA UNC Charlotte Student Group
Digital Art Mob UNC Charlotte

Skills
 

Expert

Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Microsoft Excel
Microsoft Word
QuarkXPress
 


Proficient

Adobe After Effects
CSS
Adobe Dreamweaver
Final Cut Express
GarageBand
HTML
JIRA
Microsoft PowerPoint
Oracle Service Cloud
 


Familiar

Adobe Experience Design
Adobe Flash
GameSalad
JavaScript
Microsoft Project
OBS Studio
Sketch App


Other Skills

 

Team leadership, project management, training, interviewing, hiring, corporate presentations, layout design, print production, web design, UX design, grammar, proofreading, copywriting, stationery etiquette, customer service, photography, photo retouching, photo restoration, lighting